Terms and Conditions

We hope you will take the terms and conditions of booking in the spirit in which they are intended, that is to ensure the high standard and quality of the accommodation is maintained and, whenever possible, improved. We sincerely hope you have a most enjoyable holiday at Bron-Y-Wendon.

All statements made by Bron-Y-Wendon are in the honest belief that the facts are correct at the present time. However, facilities may be altered or withdrawn and Bron-Y-Wendon cannot be held liable for this.

Bron-Y-Wendon cannot in any circumstances accept responsibility for loss of life, personal injury, loss, damage or accident to personal property. We recommend you take out appropriate insurance for your holiday, to cover both yourself, others in your party and personal belongings.
A representative of Bron-Y-Wendon is to be allowed access to the property at any reasonable time during any holiday occupancy should it be necessary.

Arrival/Departure Please arrive at the cottage after 4.00pm and leave on the day of your departure before 10.00am.

Advance bookings are accepted on receipt of a non-refundable deposit of £100. Payment of any balance of the total cost of the holiday will be due two calendar months before the commencement of the holiday, an email will be sent to you for the outstanding amount. Please note if booking two calendar months or less before the commencement of your holiday full payment is due. 
We reserve the right to decline or terminate the booking of any guest(s) whose party make-up or behaviour interferes or may interfere with the general comfort of other guests.In this event no refunds will be made.

If we make any major alterations to your booking
We try very hard to provide all facilities as advertised on our website.It may however be necessary to make some alterations in advance of your holiday.If such a change is necessary, we will endeavour to advise you in writing as soon as possible.

If we cancel your booking
We always endeavour not to change the date or cancel your booking, but in exceptional circumstances this may be necessary. We will inform you of the change of th date or cancellation as soon as possible and give you the following options.
A. Accept the alternative arrangements as notified to you.
B. Choose another available break from us at the advertised price.
C. Cancel your holiday with a full refund of any of the money you have paid.

If you find it necessary to cancel, please telephone Bron-Y-Wendon immediately and then confirm your cancellation, with reasons, in writing or by email within four days of your call. Bron-Y-Wendon will endeavour to re-let the cottage. In the event of a re-let, a refund of any payment less a handling charge of £50 per week will be given. If the cottage is not re-let then, unfortunately full payment is still due.

Responsibility of the holidaymaker
The number of persons using the cottage is not to exceed the maximum stated in the brochure/website and as notified to Bron-Y-Wendon. Holidaymakers are responsible for leaving the cottage in a clean and tidy state and will be responsible for any damage, breakages or loss. Holidaymakers are liable for any damage caused by their pets. A maximum of two pets is permitted if kept under proper control. Pets are not allowed on the furniture and owners are asked to remove all traces of pet hairs etc. before leaving.

We reserve the right to charge for any additional cleaning both inside and outside the premises made necessary by the presence of yourselves or your pet(s).

Data Protection
The information taken at the time of booking is required to be collected for the purposes of processing your reservation at Bron-Y-Wendon and is processed in accordance with local law. We may process your data to keep you informed of our activities and to keep you updated with news, offers and other information that may be of interest to you. If you do not want us to use your information for the marketing purposes described in this paragraph, please let us know. We may also disclose your data to Campstead Ltd who may contact you, inviting you to complete a questionnaire and offer a review regarding your stay.

Please click here for our Park Rules

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